1. Introduction
1.1 These terms and conditions ("Terms") shall govern the agreement between The IT Point Limited ("IT Point", "us" or "we") and the individual or organisation applying for the provision of the Goods or Services ("you").
1.2 Our registered office address is 22 Probyn Close, Kimpton, Hitchin, SG4 8BL.
1.3 You can contact us by email at support@itpoint.co.uk.
1.4 The following have particular meanings in these Terms:
- "Data" includes information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form;
- "Goods" means the goods described on the Website and which we agree to sell to you;
- "Services" means the services described on the Website (including access to the Website and Control Panel) and which we agree to provide to you;
3. Security
3.1 You must:
3.1.1 keep your username and password secure (and we may change these at any time for good reason);
3.1.2 take reasonable steps in respect of matters in your control to minimize any risk of security breaches in connection with the Services;
3.1.3 notify us of any unauthorised access to your account which you believe may affect the overall security of our systems; and
3.1.4 comply with our security checks and authorise us to run automated scanning checks from time to time to help identify possible security vulnerabilities in your hardware and/or software configurations in connection to which IT Point Services are supplied. The information visible to us when running these checks is limited to what would be available to any other user on the public internet and these checks are carried out purely with a view to improving your security. Any associated Data visible to us shall be used solely for determining levels of security and shall be handled in accordance with clauses 13 and 14 of these Terms and Conditions.
4. Services
4.1 We will supply the Services with reasonable skill and care.
4.2 However, we do not guarantee:
4.2.1 that the Services will be uninterrupted, secure or error-free; or
4.2.2 that any Data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.
4.3 We do not provide a back-up of your Data or guarantee the integrity of your Data; however, we will use our reasonable endeavours to provide copies of Data for disaster recovery purposes.
4.4 We may have to suspend the Services for repair, maintenance or improvement without prior notice. If so, we will restore them as quickly as is reasonably practicable.
4.5 Specific Terms on the Provision of Telephony Services and Emergency Calls
By purchasing our Telephony Services (VoIP) you confirm that you understand that our services:
4.5.1 may not offer all of the features you may expect from a conventional phone line;
4.5.2 may sometimes be unavailable as a result of things over which we have no control, for example, the weather, power disruptions and failures of your internet service provider (ISP) or broadband connection and you understand that in such circumstances all services (including 999/112 public emergency call services) will also be unavailable;
4.5.3 Connectivity to the public emergency services is subject to 4.5.2 above and, the phone number and location details will be provided only to the extent that is technically feasible. As a result, you may have to provide your location information and phone number verbally to the operator.
4.5.4 Where you use your IT Point VoIP service outside of mainland UK, you may not be connected to the domestic emergency services upon dialling the appropriate emergency number.
4.5.5 For each VoIP extension or trunk that you utilise, you must register with Us the physical location where you will be using the Service. Your initial location will be registered as a part of subscribing to IT Point Services. It is your responsibility to maintain the accuracy of your location address via your online account if there are any changes. If you do not update us with changes, it may or may not be possible for emergency operators and authorities to identify your location and phone number when you dial 999/112. When you dial 999/112 you will need to state your location and phone number promptly and clearly, as emergency operators and authorities may not have this information.
4.5.6 Emergency operators and authorities may or may not be able to identify your phone number in order to call You back if the call is unable to be completed, is dropped or disconnected, or if You are unable to speak to tell them your phone number and/or if the Service is not operational for any reason. Emergency operators and authorities may also not be able to hold your line open in the event that You hang up.
4.5.7 You agree to inform potential users of the Services of the above limitations and You understand and accept that you should always have an alternative means of accessing 999/112 emergency services.
4.5.8 If IT Point suspends or terminates the Service You may NOT be able to dial 999/112. In the event that You do not have any remaining credit on your IT Point account, You will still be able to make 999/112 calls.
