Nominet Registrar Agreement Compliance Information
.uk Domain Registration with IT Point
IT Point provides domain registration services and is a member of Nominet. Domain registrations are handled personally and not online. If you are an existing customer and
would like to register a new domain name please contact us at firstname.lastname@example.org.
If you request the registration of any domain ending in .uk, your attention is drawn to the fact that you must agree not only to our Terms and Conditions, but also those of Nominet UK (http://www.nominet.org.uk/go/terms).
Charges for Domain Registration and Renewal
Our current charges for domain registration and renewals are as follows:
- .uk - £14 + VAT per year
- .com - £19 + VAT per year
- .net - £19 + VAT per year
- .org - £19 + VAT per year
- .biz - £21 + VAT per year
- .info - £21 + VAT per year
- .name - £21 + VAT per year
- .london - £38 + VAT per year
DNS hosting is included in the annual registration/renewal fee. There are no other ongoing maintenance fees for domain registrations.
Domain Renewal and Expiry Process
Domain renewal reminders are sent by email to the email address on your account 60 days prior to the expiry date for each domain name, and it is your responsibility to ensure that your contact details
are kept up to date. Renewal notice emails contain instructions on how to renew your domain name using our online renewal system.
It is very important that you respond to our renewal notices as failure to do so may result in your domain name expiring. Domain names are NOT renewed automatically unless you have a credit account and
select the option to auto-renew in our online renewal system or request this in writing. Further reminders are sent 30 days prior to the expiry date and on the expiry date, if you have not responded to
If you do not respond to any of our renewal reminders or if you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services associated with that domain
name will be suspended. Your domain name will then go into a 30 day protected period, after which your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your
mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your
domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. We are unable to guarantee the renewal of a domain name after this happens.
Customer Service Level Agreement for .uk Domain Registration
In the event that you do not have an existing Service Level Agreement (which would take preference), our .uk Domain Services SLA is shown below.
Support / Enquiries for Domain Services
Our response SLA for domain related enquiries is 2 working days, however we will use reasonable endeavours to carry out minor changes (e.g., changes to contact details or DNS changes) within 24 hours.
We do not charge any fees for minor changes of this nature. We aim to resolve any other issues within 5 working days. Requests for support may be sent to email@example.com.
Urgent requests may made by phone at 01582 38 00 50.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at firstname.lastname@example.org with as much detail about the abuse. We will investigate your
Here at IT Point we like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like to hear from you so that we can improve our service. If you wish to
make a complaint about a service you have received, please submit an email to us at email@example.com including as much detail about the issue you have. We will acknowledge your complaint within 2 working
day and aim to resolve any issues within 5 working days.
If you’re not happy with the initial outcome of your complaint and the complaint relates to a .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry)
Domain Transfers Out
If you no longer wish to carry on with your contract with IT Point, please email us no less than 30 days before your services are due to be renewed. We will not charge you for transferring domain(s) away
to another registrar’s tag. You acknowledges that termination of the agreement for any reason will result in IT Point ceasing to provide the applicable services, with the consequences associated with such
cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mail boxes.
We are committed to ensuring customer WHOIS information correctly reflects back to the legal domain owner (Registrant). We do this by keeping an accurate record of the registrants/companies name, address and
other contact details at all times. Unless an alternative address/information is explicitly defined by the customer at the time of registration, the owner details in the WHOIS are determined by what we have on
file for the account holder making the request.